GTC

1. GENERAL INFORMATION

(1) The online store is operated by

(2) The terms and conditions represent the exclusive basis between COVER (hereinafter referred to as COVER, we, or ourselves) and their non-commercial customers via the aforementioned online store or other means of distance communication.

(3) Customers within the meaning of these terms and conditions are exclusively consumers. A consumer within the meaning of § 13 BGB (German Civil Code) is a natural person who concludes a legal transaction for a purpose that cannot be assigned to either their commercial or independent professional activity.

(4) These terms and conditions do not apply to entrepreneurs. The entrepreneur within the meaning of § 14 BGB (German Civil Code) is a natural or legal person or a legal partnership who, when concluding the legal transaction, acts in the exercise of their commercial or independent professional activity.

(5) The General Terms and Conditions also serve, among other things, to fulfill statutory information and notification obligations towards customers. We refer to the data protection information and the corresponding data protection declaration.

(6) Since our general terms and conditions can be updated from time to time, the changes become binding from the date the change comes into force. The terms and conditions in the version valid at the time of the order apply.

2. CONCLUSION OF CONTRACT

(1) The provider and contractual partner for all online orders is COVER.

(2) The presentation of the products in the online store does not constitute a legally binding offer, but merely an option to order. The website gives you the opportunity to find out about the basic properties of the products available for purchase.

(3) You can place your order via the online store. With your order, you are submitting an offer to conclude a contract in accordance with these terms and conditions, to which you are bound for fourteen calendar days after submitting the offer. Each order confirms your acceptance of the product prices and descriptions available at the time of purchase. With your order, you confirm that you have recognized the essential features of the products.

(4) Before you submit your order, please carefully check your order, payment, and address information, because once you have placed your order, you cannot cancel it. If you made a mistake with your order, please contact order@cover.earth as soon as possible. After placing the order you will receive an order confirmation by e-mail.

(5) When you place your order, the amount incurred will be debited from the selected payment service.

(6) You must ensure that your account has sufficient funds at the time of the debit; you must bear any costs resulting from a chargeback of the invoice amount for which you are responsible.

(7) If you place your order on a public holiday or on the weekend, we will process it on the following working day.

(8) If you place a pre-order in our online store, you will be charged a fee as soon as your order has been processed. Your order will be shipped as soon as we have received the pre-ordered item from our supplier. We strive to meet the expected delivery time specified in the item description, but production delays may occur.

(9) Orders only become effective upon receipt by us. We are not obliged to accept the order. The purchase contract is only concluded when we send you an express order confirmation at the latest within three working days after the order has been placed, or when we send the ordered goods to you.

(10) We reserve the right to refuse and cancel your order if there is a dispute regarding the payment of a previous order or if, in our opinion, there is any risk.

(11) Before completing the order, you can check the details of the order again and you will be informed about the total price, the terms and conditions, and your right of withdrawal. In addition, the order data is archived on our website and can be accessed by you via your password-protected customer account by entering the corresponding login data, provided that you have created a customer account in our online store before submitting your order.

(12) The order processing and contact are usually carried out by e‑mail and automated order processing. You must therefore ensure that the e‑mail address you provided to process the order is correct, so that the e‑mails sent by us can be received at this address. In particular, when using SPAM filters, you must ensure that all e‑mails sent by us (or third parties commissioned by us to process the order) can be delivered.

(13) Should technical errors and problems occur in the course of an order, we reserve the right to cancel the order and to transfer back any amount you may have already paid.

(14) We endeavor to update the website to ensure that prices, offers, descriptions, stocks and other information relating to the goods are correct. If the order confirmation contains typographical or printing errors or if the presentation and determination of the product prices are based on technical transmission errors, we are entitled to contest them. As part of the challenge, we must prove the error to you. Payments already made by you will then be reimbursed immediately.

(15) All product offers apply while stocks last. Errors are reserved.

(16) Purchase in installments or on a trial basis is not possible. The statutory right of withdrawal remains unaffected.

3. PRICES AND SHIPPING CHARGES

(1) The sales prices quoted in the online store are given in euros and include VAT and exclusive shipping costs and / or additional invoice costs. If you want to change your country selection so that the prices are displayed in the currency of your country, use the "Shipping to" function in the menu.

(2) You can pay in the following currencies:

• Euro (EUR)
• Great British Pound Sterling (GBP)
• US-Dollar (USD)
• Australian Dollar (AUD)
• Canadian Dollar (CAD)
• Czech Koruna (CZK)
• Danish Krone (DKK)
• Hong Kong Dollar (HKD)
• Israeli New Shekel (ILS)
• Japanese Yen (JPY)
• Malaysian Ringgit (MYR)
• New Zealand Dollar (NZD)
• Polish Złoty (PLN)
• Singapore Dollar (SGD)
• South Korean Won (KRW)
• Swedish Krona (SEK)
• Swiss Franc (CHF)
• United Arab Emirates Dirham (AED)

(3) Orders that are delivered to destinations outside the EU are exempt from German sales tax (19%). However, these orders may be subject to local taxes and/or import duties, the amount of which we can neither influence nor predict and which you have to pay yourself. All fees related to local customs, including handling fees, duties, and taxes, will be posted directly to you by the courier company. This also includes costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees). Money transfer costs may also apply if the delivery is not made to a country outside the European Union, but you make the payment from a country outside the EU. Customs duties, import sales tax, and handling fees will not be reimbursed in the event of a return.

(4) The respective shipping costs can be viewed under delivery. We can change prices and shipping costs at any time. Orders that have already been completed are excluded from these price changes. Any lower prices at a later point in time cannot be objected to.

(5) If, for technical or logistical reasons, the goods are dispatched in several partial deliveries, the flat-rate shipping fee is only charged once.

4. PAYMENT METHODS

You can choose between the following payment methods:

• PayPal
• ApplePay
• Visa
• Mastercard
• Maestro
• American Express
• Instant bank transfer
• Payment in advance

(1) PayPal: PayPal is an online payment service that allows you to pay securely, easily, and quickly with us, without any fees. If you are not yet registered with PayPal, you can do so free of charge. All you need to do is enter your bank account or credit card information. Then select PayPal when paying. You will be directed to a secure payment page. After payment in real time, your item will be sent without your bank details being shared with us.

(2) Apple Pay: Apple Pay offers a convenient, secure, and confidential method of paying with Apple Watch, iPhone, iPad, and Mac. You can use Apple Pay as soon as you have added your credit, debit, or prepaid card to the wallet. After payment in real time, your item will be sent without your bank details being transmitted to us.

(3) Credit card: When paying by credit card, you can choose between VISA, MasterCard, American Express, and Discover. In addition to the credit card number, the card's validity and check digit (CVV security code) are required. For most credit cards, the three-digit security code is usually on the right side of the back of the card. If you are paying with American Express, the security code is on the front of the card on the right-hand side. The purchase price will be charged when the order is accepted. To ensure payment security and to prevent misuse by third parties, we use the secure payment service of your bank partner.

(4) Sofortüberweisung: Sofortüberweisung is an online payment system based on tried-and-tested online banking with PIN/TAN entry for secure and fast processing of your online purchases. A transfer is made in real time via online banking using the secured payment form from Sofort AG, which is not accessible to retailers. The purchase amount will be transferred to us immediately and directly. There are no additional fees for you.

(5) Prepayment: When making the transfer, please state your order number as the intended purpose. The dispatch takes place as soon as we can record the receipt of your payment on our account. Even with this payment method, we do not have direct access to your data. The payment of the purchase price is payable immediately upon conclusion of the contract. If we have not received the transfer within 30 days, your order will be canceled.

5. Subscriptions

(1) Your subscription starts upon placing your order and has a duration of 12 months. It automatically renews for another 12 months unless canceled in writing or through the app. Cancellations must be made in writing or through the app at least one month before the renewal date.

(2) Depending on your selection, your subscription includes the following products and services:

(2.1) EcoEmbrace

• Subscription: Free (€5.00 per move)
• Tokens: None
• Products: Complete rental assortment
• Services: Complete greeting card assortment

(2.2) GreenReverie

• Subscription: €4.50 per month or €48.00 for annual payment (equivalent to €4.00 per month)
• Tokens: 12, usable throughout the year
• Products: Complete rental assortment
• Services: Complete greeting card assortment

(2.3) ReLeaf

• Subscription: €8.50 per month or €90.00 for annual payment (equivalent to €7.50 per month)
• Tokens: 24, usable throughout the year
• Products: Complete rental assortment
• Services: Complete greeting card assortment

(2.4) ExClusive (Sponsored Subscription)

• Subscription: Free
• Moves: Free
• Products: Complete rental assortment
• Services: Complete greeting card assortment

(3) Subscription prices are available on our website and in the app and may change. Payment is made monthly or annually in advance based on your choice.

(4) We reserve the right to change the terms and conditions, as well as the prices of subscriptions. In such a case, we will promptly inform you. You have the right to cancel your subscription if you do not agree with the changes.

(5) You (as well as we) have the right to cancel the subscription for a significant reason or within the cancellation period. You can do this either in our app or in writing via e‑mail to subscriptions@cover.earth or by post to COVER, Düsseldorferstrasse 6-8, 68219 Mannheim, Germany. In the event of cancellation, already paid amounts will not be refunded.

6. Sponsorships

(1) Your sponsorship starts upon placing your order. A sponsorship subscription has a duration of 12 months. It automatically renews for another 12 months unless canceled in writing or through the app. Cancellations for sponsorship subscriptions must be made in writing or through the app at least one month before the renewal date.

(2) Depending on your selection, your sponsorship includes the following products and services:

(2.1) EcoEnabler

• No subscription, no duration
• Contribution: one-time €50
• Sponsored moves: 10, usable throughout the year

(2.2) GreenGuardian

• Subscription: €27.50 per month or €300.00 for annual payment (equivalent to €25.00 per month)
• Sponsored moves: 80, usable throughout the year

(2.3) ReViver

• One-time payment or subscription possible
• Contribution: Personalized
• Sponsored moves: Personalized, can be used throughout the year

(3) Sponsorship subscription prices are available on our website and in the app and may change. Payment is made monthly or annually in advance based on your choice.

(4) We reserve the right to change the terms and conditions, as well as the prices of sponsorships. In such a case, we will promptly inform you. You have the right to cancel your sponsorship subscription if you do not agree with the changes.

(5) You (as well as we) have the right to cancel the sponsorship subscription for a significant reason or within the cancellation period. You can do this either in our app or in writing via e‑mail to sponsorships@cover.earth or by post to COVER, Düsseldorferstrasse 6-8, 68219 Mannheim, Germany. In the event of cancellation, already paid amounts will not be refunded.

7. REDEEMING GIFT VOUCHERS

(1) Gift vouchers that are purchased via the online store can only be redeemed in our online store, unless otherwise stated in the voucher.

(2) Gift vouchers and remaining balance of gift vouchers can be redeemed by the end of the third year after the year in which the voucher was purchased. Remaining credit will be credited to you until the expiration date.

(3) Gift vouchers can only be redeemed before completing the order process. Subsequent billing is not possible.

(4) Several gift vouchers can be redeemed for one order.

(5) Gift vouchers can only be used for the purchase of goods and not for the purchase of other gift vouchers.

(6) If the value of the gift voucher is insufficient to cover the order, one of the other payment methods offered by us can be selected to settle the difference.

(7) The balance of a gift voucher is neither paid out in cash nor is interest paid.

(8) The gift voucher is transferable. We can pay the respective owner who redeems the gift voucher in our online store with a discharging effect. This does not apply if we have knowledge or grossly negligent ignorance of the non-authorization, legal incapacity, or lack of authorization of the respective owner.

8. REDEEMING PROMOTION VOUCHERS

(1) Promotion vouchers that we issue free of charge as part of advertising campaigns with a certain period of validity and that cannot be purchased by you can only be redeemed in our online store and only during the specified period.

(2) Individual products can be excluded from the promotion voucher, provided that a corresponding restriction results from the content of the promotion voucher.

(3) Promotion vouchers can only be redeemed before the order process has been completed. Subsequent billing is not possible.

(4) Only one promotion voucher can be redeemed per order.

(5) The value of the goods must be at least equal to the amount of the promotion voucher. We will not refund any remaining credit.

(6) If the value promotion voucher is not sufficient to cover the order, one of the other payment methods offered by us can be selected to settle the difference.

(7) The credit of a promotion voucher is neither paid out in cash nor is interest paid.

(8) The promotion voucher will not be reimbursed if you return the goods paid for in whole or in part with the promotion voucher within the scope of your statutory right of withdrawal.

(9) The promotion voucher is transferable. We can pay the respective owner who redeems the promotion voucher in our online store with a discharging effect. This does not apply if we have knowledge or grossly negligent ignorance of the non-authorization, legal incapacity, or lack of authorization of the respective owner.

9. DELIVERY

(1) All deliveries are made as standard with the DHL GoGreen parcel service from Monday to Friday. Your package will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses, not to PO boxes.

(2) As a rule, we dispatch the purchased and paid goods within 24 hours (at the latest within five working days) after receipt of payment.

(2.1) Delivery times within Germany: Unless otherwise agreed (express options), delivery will be made to the delivery address you specified within two to five working days (Monday to Friday, excluding public holidays) after conclusion of the contract with simultaneous payment.

(2.2) Delivery times within the EU: Unless otherwise agreed (express options), delivery to the delivery address specified by you is expected within five to ten working days (Monday to Friday, excluding public holidays) after the conclusion of the contract with simultaneous payment.

(2.3) Delivery times outside the EU: Unless otherwise agreed (express options), delivery to the delivery address you have specified will be made within ten to twentyone working days (Monday to Friday, excluding public holidays) after the contract has been concluded with simultaneous payment.

Please note that all shipping and delivery dates given by us are non-binding estimates and do not justify binding delivery and service dates, as these are taken over by a shipping service provider and we have no influence on them.

(3) If an article is not available, we will inform you as soon as possible. A contract is not concluded in this case.

(4) If an article is only temporarily unavailable, we will inform you of this as soon as possible. If the delivery is delayed by more than two weeks, you have the right to withdraw from the contract. We are also entitled to withdraw from the contract in such a situation. We will immediately reimburse payments already made.

(5) In the event that not all of the products ordered are in stock, we are entitled to make partial deliveries at our expense, provided this is reasonable for you.

(6) If you made a mistake when giving your delivery address, and if the order was wrongly delivered or not delivered, you will bear the costs of any re-shipment. If you cancel the order following a delivery delay caused by an incorrectly specified delivery address, the shipping costs will not be refunded.

(7) Collection by the customer is not possible for logistical reasons.

10. TRANSFER OF RISK, TRANSPORT DAMAGE, FORCE MAJEURE

(1) The delivery of the goods is at our risk. The risk of accidental loss and accidental deterioration of the goods is transferred to you when the goods are handed over to you. Should you refuse to accept the package from the courier without giving any reason, we reserve the right to deduct reasonable freight costs from your refund.

(2) Obvious transport damage can generally only be recognized if it is reported by e‑mail (order@cover.earth) within two days of receipt of the goods, whereby the timely dispatch of the notification is essential to meet the deadline.

(3) In the event that we cannot provide the service owed by us due to force majeure (in particular strikes, war, natural disasters), we are released from the obligation to perform for the duration of the hindrance. If it is impossible for us to deliver the goods for more than a month due to force majeure, you are entitled to withdraw from the contract. In this case, you have no further rights.

11. RETENTION OF TITLE

(1) The delivery of the goods is at our risk. The risk of accidental loss and accidental deterioration of the goods is transferred to you when the goods are handed over to you. Should you refuse to accept the package from the courier without giving any reason, we reserve the right to deduct reasonable freight costs from your refund.

(2) Obvious transport damage can generally only be recognized if it is reported by e-mail (order@cover.earth) within two days of receipt of the goods, with the timely dispatch of the notification being essential to meet the deadline.

12. WARRANTY AND LIABILITY

(1) The statutory warranty rights apply.

(2) If the delivered goods are defective, you are entitled to your choice of supplementary performance in the form of rectification of the defect or delivery of a defect-free item. If the chosen type of supplementary performance is associated with disproportionate costs, we are entitled to refuse it.

(3) If the supplementary performance fails, you can, at your discretion, request a reduction in the purchase price (reduction) or withdraw from the contract.

(4) The warranty period is two years from the delivery of the goods. This period also applies to claims for compensation for consequential damage caused by defects, insofar as no claims based on tort are asserted.

(5) We are liable without limitation for damage resulting from injury to life, body, or health, which is based on a negligent or intentional breach of duty by us, our legal representatives, or our vicarious agents, as well as for damage caused by the absence of a quality guaranteed by us. Furthermore, we are liable without limitation for damage caused intentionally or through gross negligence by us, our legal representatives, or our vicarious agents. In the event of a slightly negligent breach of essential contractual obligations (cardinal obligations) by us, our legal representatives, or our vicarious agents, our liability is limited to the damage typical for the contract, which must have been foreseeable at the time the contract was concluded. Any further liability for damages is excluded.

13. CARE

(1) We do not accept damage from incorrect use (e.g., cleaning) and/or health impairments and cannot be held liable for them. From receipt of the goods until they are passed on, you are responsible for the correct use of the goods. Therefore, please note the care instructions.

14. RIGHT OF WITHDRAWAL

(1) You have the right to withdraw from the contract within fourteen days. The cancellation period begins on the day on which you or a third party named by you who is not the carrier has taken possession of the goods. If the delivery takes place in several partial shipments, the cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the last partial shipment or the last piece.

(2) To exercise the right of withdrawal, you must inform us of your decision in an e‑mail to order@cover.earth in a clear statement.

(3) You must return the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

(4) The return is at your own expense. In the case of a return, you bear the direct costs. We recommend a registered shipping method with a tracking number, as we cannot issue a refund for shipments that have not been delivered to us.

(5) For us to accept your return, it is essential that the items are returned in their original packaging, including all items included. Used or damaged items cannot be returned.

(6) We can refuse the repayment until we have received the goods back.

(7) If you have paid with PayPal, you can use the PayPal return.

(8) If you have a complaint about products you have bought from us, a delivery is incomplete, you have received a faulty item, or we have delivered the wrong products, please contact us as soon as possible at order@cover.earth. In this case, please include your order number and a description of the problem in the e‑mail. Please note that defects caused by improper use, incorrect maintenance, or general use do not count as claims.

15. ACCESS TO THE WEBSITE

(1) Access to our website and any associated costs (fees for internet use, flat rate, technical material, etc.) are at your own risk.

16. USER ACCOUNT, PASSWORD AND SECURITY

(1) You are liable for the improper use of your user account. Please ensure that your user data cannot be intercepted and used by third parties. We are not liable for cases in which you have intentionally or negligently disclosed your user data to third parties or minors.

17. DISCLAIMER / EXCLUSION OF LIABILITY / LIABILITY FOR DEFECTS

(1) We are liable for material defects in accordance with the applicable statutory provisions, in particular, §§ 434ff BGB (German Civil Code).

(2) We are not liable for any damage that may arise from the purchase and/or use of the products. The liability under the provisions of the Product Liability Act remains unaffected. Moreover, liability is excluded.

(3) We are only responsible for intent and gross negligence. Insofar as an attributable breach of duty is based on simple negligence and an essential contractual obligation (obligations the fulfillment of which enables the proper execution of the contract, the breach of which endangers the achievement of the purpose of the contract and on which you as a customer regularly trust) is culpably breached, the liability for damages is limited us to the foreseeable damage that typically occurs in comparable cases. In the event of death, injury to health or the body, we are liable in accordance with the statutory provisions.

(4) Claims for damages - regardless of the legal reason - are excluded. Excluded from this are claims for damages resulting from injury to life, limb, health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by us, our legal representatives, or vicarious agents. Essential contractual obligations are those, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance you trusted and could trust.

(5) According to the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and/or available at all times. In this respect, we are not liable for the constant or uninterrupted availability of the website and the services offered there.

(6) The goods offered in our online store are presented in the form of digital photographs of the actually existing goods. Slight deviations between representation and reality do not constitute a defect in the goods ordered.

(7) We have compiled the information on this website with the greatest possible care. However, no guarantee can be given for the topicality, correctness, completeness, and quality of the data provided. Liability claims against those responsible for this website for material or immaterial damage based on possibly incorrect or incomplete data are excluded, unless there is intent or gross negligence.

(8) Legal validity of this disclaimer: This disclaimer is to be regarded as part of the online offer from which you were referred to this page. If parts or individual formulations of this text do not, no longer or not completely correspond to the current legal situation, the remaining parts of the document remain unaffected in their content and validity.

18. REFERENCES AND LINKS

(1) We have set links to other websites on the Internet on our website. We expressly declare that the linked pages were free of illegal content at the time the links were set. In addition, we would like to expressly emphasize for all these links that we have no influence on the design and content of these pages. We, therefore, hereby expressly distance ourselves from all content on all linked pages that have been changed since the link was set. We do not adopt their content as our own. This declaration applies to all links set up on our site and to all contents of the pages to which banners lead, as well as for third-party entries in blogs, discussion forums, and mailing lists set up by us. For illegal, incorrect or incomplete content and, in particular, for damage resulting from the use or non-use of information presented in this way, the provider of the page to which reference was made is solely liable, not the person who merely refers to the respective publication via links.

19. Data Protection

(1) The data necessary for order processing are stored by us and passed on to service companies commissioned by us (e.g., transporters) to the extent required.

(2) In all data processing procedures, in particular when collecting, storing, and transmitting your personal data, we observe the statutory provisions (Federal Data Protection Act, Telemedia Act) on data protection.

(3) You have the option at any time to call up the data you have saved in your profile, to change or to delete it.

(4) Without your consent, we will not use your data for advertising, market or opinion research purposes.

(5) Further information on data protection can be found in our complete Data Protection Policy. Questions about the collection, processing or use of personal customer data, information, corrections, blocking or deletion of data as well as the revocation of given consent can be sent to us at hello@cover.earth.

20. Cookies

(1) We use cookies to recognize you as a customer and to optimize your shopping experience (e.g., by automatically logging into your account, storing products in the shopping cart, etc.). If necessary, also for the creation of anonymous statistics. When you visit our website with an internet browser that allows cookies, you accept our use of cookies. For more information on how we use cookies, see our full Cookie Policy.

21. COPYRIGHT AND MARK RIGHTS

Copyright COVER. All rights reserved. The COVER logo is a registered trademark and property of COVER. The unauthorized use of the logo and/or the brand is expressly prohibited. The entire content of our website is protected by copyright. Complete or partial reproduction, electronic or other processing, modification, linking or use for commercial or public purposes requires our prior consent. Without our express consent, the reproduction and/or processing of this page or parts of this page constitutes a violation of copyright law and can have consequences under private law as well as criminal law. We endeavor to observe the copyrights of the graphics, audio documents, video sequences, and texts used in all publications, to use graphics, audio documents, video sequences, and texts created by us or to use license-free graphics, audio documents, video sequences, and texts. All brands and trademarks named on the website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the respective registered owner. The conclusion that trademarks are not protected by the rights of third parties should not be drawn simply because they are mentioned.